In today’s competitive market, organisations are required to secure and defend their accounts receivables and revenue risks. As the going gets tough, the survivability and sustainability of business become more challenging. So what are the best practices to adopt to safeguard your credit exposure? This seminar will cover the practices and assessment tools and is designed to help your business to understand and learn how successful calling strategies can help faster debt recovery.   Benefits of attending: Be aware of the common excuses and secure a repayment  commitment from the debtor Discover ways to handle difficult debtors yet maintain high level of customer relations Learn how to maximize collections through the most economic method Learn when, what and how to reason with unreasonable debtors over the phone The Do's & Don'ts in Telephone Collections		Event Details Date 12 August 2010, Thursday Time 10.00 am – 1.00pm (Registration at 9.30 am) Venue Conference Room, Level 2 SCCCI Building, 47 Hill Street Registration Fee Free for SCCCI Member $10 for Non Member Enquiries Ms Junie Pang Tel: 63378381 Fax: 63390605 Email: junie@sccci.org.sg
Programme 9.30am Registration 10.00am Welcome Speech 10.15am What are the Effective Collection Techniques? 11.00am Tea Break 11.30am What are the Best Practices of Overcoming Bad Debt?  12.15pm Question & Answer Session 1.00pm End of Seminar

*Prior registration is required for participation in the above seminar on a “first-come, first-served” basis.  The organizers reserve the right to reject registrations which are incomplete or deemed inappropriate. 

Upon the organisers’ acceptance of your registration, a confirmation e-mail/ fax will be sent to you.  Admission will be strictly based on the confirmation document issued. Confirmed Registrations for the above-mentioned event/programme are not transferable.